Returns are accepted on most items unless otherwise noted. Returns must be done within seven days of receipt, and the buyer pays return shipping. Returns are not accepted on custom orders or clearance items.
If an item arrives broken please send a photo and I'll be happy to replace or refund you. Depending on if the item is still available and your preference.
If there is a problem with your order please contact me. I'm happy to figure out a way to help make it right.
Most items can be customized if you have any questions or are interested in a custom item send me a message. I'd love to create something unique for you.
You will be included in the process such as picking out colors and be shown photos prior to shipping.
Most items are made to order. Processing time varies. Average time is 2-4 business days but this may sometimes be longer for some things. Such as larger or custom orders. Also some tumblers may take a little longer depending on the amount of layers needed. This is because the epoxy has to be dry before doing the next step. If an order is going to take longer than the above time listed.you will be notified.
As all items are made being made by hand there may be slight differences in color or design. As well as the occasional imperfections. ie: Bubbles in epoxy resin items or paint that is slightly outside the lines.
The color of some items may vary slightly from one screen to another, and in person verses online. This is due to your screen being back lit and your settings.
Shipping is done using USPS Ground Advantage. Ground Advantage packages are delivered in 2-5 business days and USPS Tracking® service is included
Please note that shipping time is in addition to processing time.